Shipping policy
PROCESSING TIME
Our products are made to order and our current lead time is 5-7 working days.
If you need your order to arrive before a specific day, please Contact Us prior to ordering and leave a note of your request in order notes. We'll do our best to accommodate your request if possible.
US SHIPPING
Once dispatched, we expect US orders to arrive within 1-2 or 2-4 working days, depending on the shipping method chosen at checkout. Please be aware, that during the holiday season some areas of the country may experience some delays. We are not responsible for any delay once dispatched and can only advise customers of the timescales given by the couriers.
Delivery cost is based on parcel's weight and size and is calculated at checkout. Orders are sent via the USPS Priority Mail.
INTERNATIONAL SHIPPING - Outside of US
Once dispatched, we expect international orders to arrive within 6-7 working days. Please be aware, that during the holiday season some areas of the country may experience some delays and parcels could be held in customs longer than usual. We are not responsible for any delay once dispatched and can only advise customers of the timescales given by the couriers.
Delivery charge is based on parcel's weight and size and is calculated at checkout.
ATTEMPTED DELIVERY:
To check if delivery was attempted, please enter the tracking number on the tracking page of the courier which was used to ship your order:
USPS Priority Mail
https://tools.usps.com/go/TrackConfirmAction_input
INCORRECT/INCOMPLETE ADDRESS
Orders will be sent to the delivery address provided upon placing an order. We cannot take responsibility if this address is incorrect/incomplete. If you notice, that wrong address was entered, please notify us as as soon as possible by sending us an email to tavvhome@gmail.com. No changes can be made after the order has been dispatched.
In cases where orders are returned to seller due to the address being incomplete/incorrect, the shipping charges are not refundable and additional shipping charges will apply for redelivery.